Cancellation & Appointment Policy
Every appointment holds a slot that cannot be offered to another client once it is booked.
On this page
Cancellation & No-Show by Session Type
The same 24-hour rule applies to everyone. What changes is how the fee is collected, depending on how you book. Charges are processed automatically within 24 hours of the missed appointment, and a receipt is sent by text or email at time of charge.
| Session Type | Cancel 24+ hrs | Cancel within 24 hrs or no-show |
|---|---|---|
| Single session | No charge, reschedule anytime | Full session fee, charged to card on file |
| 5-Pack | Session returned to your pack | Session forfeited, no refund or credit |
| 10-Pack | Session returned to your pack | Session forfeited, no refund or credit |
| Subscription | Session released for the billing period; sessions do not roll over month to month | Session lost for that billing period; two no-shows in one period may end the subscription |
Late Arrival
| Timing | What Happens |
|---|---|
| Arriving within 15 minutes late | The session continues and ends at the scheduled time. No extension, no partial refund. |
| Arriving 15+ minutes late with no notice | Treated as a late cancellation. Full session fee applies. Whether the session proceeds is at Trent's discretion. |
| Arriving 15+ minutes late with advance notice | Trent decides whether to proceed. If the session is shortened, the rate is adjusted proportionally. |
When the Policy Doesn't Apply
Contagious illness
Fever, flu, COVID, or any contagious condition: always exempt. Same-day notice is enough. Reschedule freely. This protects everyone in the practice.
Genuine emergency
Handled at Trent's discretion. One courtesy waiver per client relationship. Contact him directly before the session time, not after. Silence is not an exception.
Exceptions are not automatic
An exception requires direct communication with Trent before the session. If you cannot reach him in time, text and leave a voicemail. Both are time-stamped and count as notice.
How to Cancel
Use whichever method you prefer. Both are time-stamped and count as notice.
- Online booking. Use the cancellation link in your booking confirmation or visit fascia-rebalanced.com. Submissions are automatically time-stamped.
- Text or call Trent. Text or call directly. Voicemail and text are time-stamped and count. Email is not monitored in real time and does not count as timely notice.
Three-Strike Rule
Three late cancellations or no-shows within any 12-month period may result in a 90-day suspension from booking. Subscription holders with two no-shows in a single billing period may have their subscription terminated at Trent's discretion. Any remaining prepaid sessions are refunded at the current per-session rate.
A Note on Subscriptions
Subscriptions are month-to-month. Sessions do not roll over between billing periods. Consistent attendance is the point of the subscription. A session cancelled with 24+ hours notice is released for that billing period; it is not credited to the following month.
To pause or cancel a subscription, contact Trent directly with 30 days notice.
Questions About This Policy
Contact Trent directly through the booking system or the contact form on this website.
Fascia Rebalanced
Phoenix, Arizona · fascia-rebalanced.com